Company: Honeywell
Official Site: www.honeywell.com
Job Position: Technical Support Associate
Eligibility: BE/BTech
Experience: 0-2 years
Location: Gurgaon
Last Date: ASAP
Job Description:
• Responsible for answering Tier 1 calls to support end customers resolve product related issues to the best of their satisfaction.
• Meet all the targets laid down as client requirements under all circumstances – Schedule Adherence, Service Level, VoC, AHT, Calls per Rep, Call quality.
• Have an individual development plan to improve skill set to Tech Support Specialist responsibilities.
• Seek feedback from immediate supervisors via 1-O-1 or metrics discussion
• Seek knowledge sharing sessions with HD/SA for self improvement
• Work closely with immediate supervisor for all performance, learning and development aspects.
Qualifications
• Able to operate PC based programs in a Windows environment.
• Ability to gather and assimilate data to deliver accurate solutions to the customer in a professional manner.
• Takes initiative to lead and supports team members in dealing with change.
• Uses up-to-date technical knowledge, skills and experience to effectively perform jobs and contribute to the success of the department.
• Maximizes productivity levels while providing world class customer service.
• Displays effective problem solving skills.
• Demonstrates effective use of soft skills – listening, probing and questioning.
• Effective communication skills and appropriate usage of the English language
• Flexibility to work in shifts
• Ability to gather and assimilate data to deliver accurate solutions to the customer in a professional manner.
• Takes initiative to lead and supports team members in dealing with change.
• Uses up-to-date technical knowledge, skills and experience to effectively perform jobs and contribute to the success of the department.
• Maximizes productivity levels while providing world class customer service.
• Displays effective problem solving skills.
• Demonstrates effective use of soft skills – listening, probing and questioning.
• Effective communication skills and appropriate usage of the English language
• Flexibility to work in shifts
Job :Customer/Product Support
Primary Location :IND-HR-Gurgaon
Education Level :Bachelor's Degree
Shift :Night Job
Travel :No
Relocation Available:No
SBG:CORP
University Relations Requisition:No
- See more at: http://www.careersathoneywell.com/en/jobsearch/jobdescription.aspx?languageid=1&jobid=00260492#sthash.1ElRylgX.dpuf
Primary Location :IND-HR-Gurgaon
Education Level :Bachelor's Degree
Shift :Night Job
Travel :No
Relocation Available:No
SBG:CORP
University Relations Requisition:No
- See more at: http://www.careersathoneywell.com/en/jobsearch/jobdescription.aspx?languageid=1&jobid=00260492#sthash.1ElRylgX.dpuf
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