About Company:
HCL Technologies Limited is a global IT services company headquartered in Noida, India. It offers services including software consulting, enterprise transformation, remote infrastructure management, engineering and R&D services, and business process outsourcing (BPO). HCL is a $6 billion leading global technology and IT enterprise comprising two companies listed in India – HCL Technologies and HCL Infosystems.
Company Name: HCL Technologies – Infrastructure Services Division (ISD)
Company Website: www.hcl.com
Designation: Trainee
CTC: 1.8 Lakh per annum
Job Location: Noida
Walk-in Date: 1st November 2014
Interview Time: 9 AM
Batch: 2013 & 2014 Only
Eligibility Criteria:
- 2013/2014 B.tech/BE/BCA/BSc Physics, IT
- 50% throughout in academics
- No standing arrears
- Willing to relocate anywhere in India/Abroad
- Willing to sign the bond as applicable
- Willing to work in 24*7 environment
Job Description -:
- Respond to and diagnose, problems through discussions with users, including problem recognition, logs, research, isolation, resolution, and follow-up steps. Provide level 1 support and perform other activities based adhering on SOPs/work instructions
- Use the Incident Management System to document information and manage problems and work requests and their respective resolutions and circumvention’s
- Analyze, acknowledge & record each & every alert in the monitoring tools & handle the alerts as per their impact
- Routine maintenance updates with other IT staff and business units
- Initiates, Coordinate and manage relationships with vendors and support staff that provide hardware / software / network problem resolution
- Provide hardware / software / network problem diagnosis resolution via email/chat/ telephone/web, Monitoring & Management of various IT Infrastructure components for customers end users
- Identify, evaluate and prioritize customer problems and escalations
- Participate in on-going training and departmental development www.apuzz.com
- Ready to work in rotational shifts, 24 x 7 shifts to provide monitoring of IT infrastructure support
Walkin Venue Address: -
ABES Institute of Technology
19th KM Stone, NH-24, Vijay Nagar,
Ghaziabad (UP)
Note: Interested & Eligible can walkin to the above mentioned address on 1st November 2014.
0 comments:
Post a Comment