(Freshers / Experienced) Walk-In : Employee Referral : Customer Representatives (Voice) @ Chennai / Gurgaon / Mumbai
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Employee Reference Details
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Employee Name : Ameen Majeed
Employee ID : AM59622
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Note: If you meet the Eligibility Criteria, You can write these Employee Reference Details at the top of your resume and attend the Walk-In. You can also fill in these details in Recruitment Application Form.
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Greetings to ChetanaS from Citibank ! We have below job openings for our organization.
Job Position : CitiPhone Inbound Officer (Banking / Cards)
Job Category : CALL CENTER | Customer Support | Voice
Walk-In Location(s) : Chennai / Gurgaon / Mumbai
Job Location(s) : Chennai / Gurgaon / Mumbai
Compensation :
# Freshers: 2 Lakhs Basic + Upto 70,000 Variable + Shift Allowance
# Experienced: 25-25% Hike
Qualification - Eligibility Criteria : Any Graduate
Desired Experience : Freshers / Experienced
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Desired Skills :
# Excellent Written and Oral Communication
# Passions towards Service
# Enthusiastic and Self Motivated
# Ability to work in a dynamic environment
# Good Comprehension Skills
# Team player with a positive attitude
# Knowledge of Banking would be a plus
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Job Description :
# Rendering services to Citibank customers and ensuring satisfactory resolution to all the queries of the customers are provided.
Job Responsibilities :
# Ensure Customer service excellence by
- Displaying complete onus to the customers Query/problems
- Delivering service with requisite Courtesy and Accuracy
- Nil Defects (100% adherence to product and process)
- Ensuring Nil Customer complaints
- Ensuring excellent SLS scores
- Escalating / Highlighting customer Problem Incidences
# Adherence to Service and Sales Compliance
# Cross Selling / upselling on set products (Assets and liabilities products)
# Ensuring Process Efficiency by achieving set targets of Call Quality
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Please Carry below documents (mandatory) :
# Updated Resume Copy
# Photo ID Proof (Passport/PAN-Card/Voter-ID/Driving-License/College-ID)
Note: Candidates without meeting given eligibility criteria - Please do NOT apply.
Walk-In Date : From 29th September 2014 to 1st October 2014
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Walk-In Venue(s) :
CHENNAI
www.ChetanaS.com
Citibank NA,
10th Floor, Acropolis,
Near Savera, RK Salai,
Chennai
GURGAON
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Citibank NA,
DLF Square, 18th Floor,
Jacaranda, Marg, Phase 2,
Gurgaon
MUMBAI
www.ChetanaS.com
Citibank NA,
B7 North Side, 7th Floor,
Nirlon Knowledge Park,
Goregaon East,
Mumbai
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